90% of the eCommerce activity is actually done outside IT
Because we know how challenging to enter into eCommerce business and Trust is critical factor in eCommerce, we can help you to start Trustable Online Shop with our ready to use assets.
Since eCommerce is not all about IT, many details can be forgotten in the initial project that takes extra effort to do it later on, causing delay and lowering service quality. Trust is a critical factor in eCommerce where every success and mistake goes viral.
From design effort, creating sellable product catalog, handling payment online and offline, marketing your Online Shop, managing your customer order, preparing and shipping your product to your customer, handling return & customer inquiry.
We summarize there are mainly 6 challenges in building eCommerce business which all can be solved when you are committed to partnership with us.
YOU NEED 30% COST SAVING IN WAREHOUSING AND FULFILLMENT
SCALE UP BUSINESS COVERAGE
It's been a common fact for retailers and distributors that low accuracy in stock and shipping leads to extra cost in all of the business aspects. Those accumulative costs represent damaged goods, wrong shipment, wrong volume, return order, wrong label, wrong storage procedure, and other many things that could be mess up.
When your business grows fast, you need to think of extra space for your increased volume. While working capital increased, managing the extra space requires upfront investment in warehouse space, manpower, technology, and storage management.
Yearly marketing strategy doesn't run smooth because you have mess up real time inventory almost everyday and it impacts all your business process in terms of how to market and how to promote. You cannot find accuracy in inventory and you cannot get it fast.
All your business must eventually make its return on investment. Growth must be supported by profit. It is important to know your customer, one way is to combine your web analytics with your order data. The numbers in your order processing data will help you find not only the revenue generated by first-time buyers, but the even more important Rupiah generated by repeat customers. This leads to determining Customer Lifetime Value.
Customer Service (CS) plays vital role in ecommerce business in Indonesia. Still to be concerned, Indonesian customer tend to call or chat with CS even though they have done with the payment or just to make sure the product they will buy. But building top quality CS needs extra investment and time.
Payment method and its security are still believed to be a major factor for Indonesia people to decide to wether they will buy the product or not at the end. In the other hand, having integrated online offline payment include Cash on Delivery (CoD) is not as simple as it built.