Apakah Customer Suka Jika Produk Kesayangannya Ada di E-Commerce?

Jan 24, 2017 | Uncategorized

Screen Shot 2016-12-22 at 4.59.10 PM
Banyak pertanyaan yang hadir dari para pemain bisnis e-commerce tentang kepuasan pelanggan yang mereka miliki. Karena untuk dapat tetap bertahan atau berkembang didalam bisnis e-commerce, seorang pemain bisnis e-commerce harus mampu memahami apa saja yang diinginkan oleh para pelanggan. Salah satu pertanyaan tersebut adalah apakah customer akan senang jika produk kesayangan mereka ada di e-commerce? Dari survei 8Commerce yang berjudul gaya belanja lintas generasi, membuktikan bahwa generasi Y maupun Z ternyata senang kalau produk kesayangannya di jual di e-commerce. Sementara generasi X mengaku tidak terpengaruh alias biasa saja.
Dan tahukah Anda bahwa harga yang sama dengan toko fisik atau malah cenderung lebih murah adalah alasan terbanyak baik generasi X, Y dan Z untuk akhirnya membeli produk di online. Selanjutnya reputasi penjual yang sudah terbukti seperti label distributor resmi, garansi resmi, gratis refund adalah alasan selanjutnya yang menambah konversi ke penjualan online. Untuk mengetahui informasi seputar gaya belanja online lainnya, klik dibawah ini:
FINAL ebook report SURVEY GAYA BELANJA ONLINE LINTAS GENERASI

Recent Post

How to Use Social Media to Boost E-Commerce Conversions

Indonesia has around 170 million active social media users, the largest after China and India. This makes social media among the leading avenues for you to market and advertises your products and services. With such a big user base, you will be able to reach many...

How to Upsell and Cross-Sell on Your Online Store

Cross-selling and upselling increases your average order value, creating revenue and profit at very low incremental cost and most importantly build upon your relationships with your customers. Here you can learn more about these two fantastic techniques. What is...

When is the right time to outsource your fulfilment needs?

It is very common for scaled-up businesses and small and mid-sized enterprises (SMEs) to bring their operations in-house as a starting point, but as the business grows, pain points start to show. For example, making the tough decision of whether it’s more beneficial...

A beginner’s guide to fulfilment

If you are just starting an online business or you’ve been selling online for a while, you’ve probably thought about how to send your orders to your customers and what packaging you are going to send it in. Or you might be considering streamlining your fulfilment...

The history of e-fulfilment center

In this article, we are going to learn about the interesting evolution from traditional warehouses to the modern e-fulfilment centers and the role they play as the logistics nerve center of E-Commerce. Fulfillment centers have been revolutionizing the way business is...

Getting to know WMS and OMS, the backbone of e-fulfilment center

As online businesses grow in size and sophistication, they require two essential systems: an order management system (OMS) to manage front-end order processing and a warehouse management system (WMS) to manage back-end order fulfillment. Eventually you’ll need tight...

5 Tips to improve your e-commerce site

5 Tips to improve your e-commerce site Whenever they are browsing online, regardless of whether it’s to buy a product/service or research something, prospective buyers often pay attention to the website’s layout. If a particular website’s design is clunky and...

Choose the right fulfilment center. Follow these guides!

A fulfillment center is often referred to as a third-party logistics (3PL) provider. Some people think a fulfillment center and warehouse serve the same purpose, which is not the case. Fulfillment centers have bigger functions than warehouses. The main role of a...