Winning customer trust is gateway to make your brand reliable
LOCALIZED CUSTOMER SERVICES HANDLING
We allocate professional customer service to response to customer enquiries and complaints in timely manner, also to route the message to the right party and follow up the issues to make sure it is completed as soon as possible.
AUTOMATIC ORDER STATUS NOTIFICATION
Winning customer trust in ecommerce industry is the key to win the market. While customer do not interact with the goods he/she purcashed, the needs of the customer assurance in terms of status information such as when the order has been processed or not, the goods has been delivered, where the goods now, or it has been completed, can increase your customer trust and make your business more reliable.
We know, this is important so we provide automatic order status notification solution for you.
Ecommerce in Indonesia is very much like the early days of eCommerce boom in the other countries - customers are not sure that they trust online payment. Hence, we cooperate with strategic partner in payment gateway, banks, and extend operational team to live secure online-offline payment solutions include Cash on Delivery.
(ATM Bersama, Prima,
Cash On Delivery
Visa / Master
ADDED FRAUD DETECTION SYSTEM TO PREVENT MALICIOUS
• Transaction value • Within certain Frame • By IP address, email, credit
card • Merchant limit
Daily, weekly, monthly • Max value per transaction
Bin Bank Filtering
3D Secure Compliant
• Credit Card • IP Address • Email
• Random check every
quarterly (focus on high risk
• Number of attempt • Number of card used
By matrix (using same email,
IP Address, Contact) • IP filtering • Reject or highlight transaction
from high risk country
Eye-Balling to track
• IP location and Card
issue location (system
highlight) • Customer name and
Card Issued location • Others
Our 3rd payment solution security :
SSL | SHA1 Digital Signature Verification | Pre - Determined
Source & Target URLs | Merchant re-query
The eCommerce business becomes more challenging and you need extra channel to compete and win the market. Therefore, join into cross multi online marketplaces will be good chance while need extra management on fulfillment and control. With us managing your multi-channel, you will find sustainable effortless management and increase revenue.
One of the key challenges in implementing eCommerce is that, despite physical and data ownership of the product, often those data built for internal consumption. While eCommerce market require complete and interactive catalogue information to convince prospective customer, data transformation often takes long time through exhausted process.
With neat system and a set of experienced people who use to handle catalog management, we ensure that your company's product and services information are neatly structured in a consistent manner. This enables end-customers, sales teams and channel partners to quickly search and find relevant information on your product features, functionality and alternative options. We also build SEO techniques while updating product catalog to your eCommerce site in the same time.
• High quality product photography (with or without model)